Privacy Policy

At Tinyans, a brand operated by Anyang Sanzi E-Commerce Co., Ltd.（安阳市三字电子商务有限公司） we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, purchase our products, or contact our customer support team. It also outlines the choices and rights available to you regarding your personal data.

We encourage you to review this policy to understand how your information is handled.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through our website and related customer services, including browsing, shopping, order fulfillment, customer inquiries, and after-sales support.

Our website may serve customers in different countries and regions. Where applicable local privacy laws provide additional rights or protections, those requirements will take precedence.

If you interact with third-party websites, payment providers, or external services, their respective privacy policies may also apply. We recommend reviewing those policies separately.

2. Information We Collect

To provide our products and services, we may collect the following categories of information:

Personal and Contact Information

When you place an order or contact us, you may provide your name, email address, telephone number, shipping address, postal code, and other relevant contact details.

Purchase and Transaction Details

We collect information related to your purchases, including selected products, sizes, quantities, order dates, transaction amounts, payment status, and shipping details.

Customer Support Communications

If you contact our support team, we may retain your messages and any information you provide, such as order references, descriptions of issues, photographs, or supporting documents.

Website and Device Information

When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, and access times.

Additional Information

We may also collect other information when you voluntarily provide it or when collection is permitted or required by applicable law.

3. How Information Is Collected

We collect personal information through several interactions with our website and services.

This may occur when you:

• Browse our website or view product pages.

• Complete a purchase or submit an order.

• Contact our customer service team.

• Request a return, refund, or other assistance.

• Voluntarily provide information in connection with our services.

We do not ask customers to disclose sensitive credentials such as banking passwords or personal verification codes.

4. How We Use Your Information

The information we collect helps us operate our business and provide a reliable shopping experience.

Order Management

We use relevant information to confirm purchases, prepare orders, arrange shipments, and provide order-related notifications.

Customer Service

Your information allows us to respond to inquiries, assist with deliveries, resolve order issues, and process eligible returns or refunds.

Website Improvements

We may analyze website activity and customer interactions to improve navigation, product presentation, and overall service quality.

Security and Fraud Prevention

Certain information may be processed to detect suspicious activity, protect transactions, and maintain website security.

Legal and Administrative Requirements

We may process information when necessary to comply with applicable laws, respond to lawful requests, or resolve disputes.

5. When We Share Information

We do not disclose personal information to unrelated parties for purposes outside those described in this policy without an appropriate legal basis.

However, limited information may be shared in the following circumstances:

Shipping and Fulfillment Providers

Delivery partners may receive the recipient details required to transport and deliver an order.

Payment Service Providers

Payment-related information may be processed by third-party payment services to authorize and complete transactions.

Legal Obligations

We may disclose necessary information when required by law, a valid legal process, or an authorized government request.

Business Changes

If our business undergoes a merger, reorganization, transfer, or similar transaction, relevant information may be transferred as part of that process, subject to applicable privacy obligations.

We take reasonable steps to ensure that parties handling information on our behalf use it for legitimate purposes and apply appropriate safeguards.

6. Data Storage and Retention

Personal information may be stored using systems operated by Tinyans or trusted service providers.

We retain information only for as long as reasonably necessary to fulfill the purposes outlined in this policy, including processing orders, providing customer support, meeting legal obligations, and resolving disputes.

Once information is no longer required, we take reasonable steps to delete it or make it anonymous, where appropriate and technically feasible.

Although we use safeguards designed to protect personal data, no online system or transmission method can be guaranteed to be completely secure.

7. How We Protect Your Information

Protecting customer information is an important part of our operations.

We implement reasonable organizational and technical safeguards, which may include secure data transmission, access restrictions, internal handling procedures, and appropriate monitoring of information security practices.

Access to personal information is limited to individuals and service providers who require it for legitimate business purposes.

If a data security incident occurs, we will assess and respond to the situation in accordance with applicable legal requirements, including providing notifications where required.

We also encourage customers to protect their account credentials and avoid sharing sensitive transaction information with unauthorized individuals.

8. Your Privacy Rights

Depending on the privacy laws applicable to your location, you may have certain rights regarding your personal information.

These may include:

• Access: Request information about the personal data we hold or process.

• Correction: Ask us to update inaccurate or incomplete information.

• Deletion: Request the removal of personal information where legally permitted.

• Withdrawal of Consent: Withdraw consent for processing activities that rely on your consent.

• Restriction: Request limitations on certain processing activities when applicable.

• Complaints: Contact an appropriate data protection authority if you believe your privacy rights have been violated.

Some requests may be subject to legal limitations, identity verification, or information-retention obligations.

To submit a privacy-related request, please contact us using the contact details provided on our website.

9. Cookies and Similar Technologies

Our website may use cookies and related technologies to support essential website functions, remember browsing preferences, understand website activity, and improve the shopping experience.

Cookies are small data files stored on your device when you visit a website.

You can manage or disable certain cookies through your browser settings. Please be aware that restricting cookies may affect the availability or performance of some website features.

Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.

10. Children's Privacy

Our products and services are primarily intended for adult customers.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If we become aware that information has been collected from a child without the authorization required by law, we will take appropriate steps to delete or otherwise address that information.

Parents or legal guardians who have concerns about information submitted by a minor may contact our customer support team.

11. International Data Transfers

Because Tinyans serves customers across different regions, personal information may be processed or stored in countries other than the country where it was originally collected.

Where international transfers take place, we will take steps required by applicable law to provide appropriate protection for the information involved.

These measures may include contractual safeguards, service provider requirements, or other legally recognized protections.

12. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business operations, website services, privacy practices, or legal requirements.

When changes are made, the updated policy will be published on this page with a revised effective date.

If a change materially affects how personal information is processed, we will provide additional notice when required by applicable law.

We recommend reviewing this page periodically to stay informed about our privacy practices.

13. Contact Us

Brand Name: Tinyans
Company Name: Anyang Sanzi E-Commerce Co., Ltd.（安阳市三字电子商务有限公司）
Company Address: Anyang City, Henan Province, China
Website: www.tinyans.com
Email: tinyans@outlook.com
Phone: +86-13837290000